Frequently Ask Questions

Find below answers to questions you may have.

Add new order. When will I receive my order?

Delivery time can be done by checking the availability of products (one or more clients can place a order for the same product in a very short time) and your information on delivery will therefore not be accurate before the availability can be confirm.

Our estimate of delivery is based on several important factors: the time slot the order was placed, availability of products ordered and delivery time. For example, one or more products on the same order may be available or unavailable at the time of order. In full agreement with you, we will determine if delivery of your order will be staggered or all the items will be dispatch at once.

How will I pay for my order?

You have a choice of paying your order with a electronic bank transfer to our bank account or you can use YOCO to pay with your cards. We do not store any card details because all our card transactions are handled by our payment partners.

How will you deliver my order?

We use several companies for delivery to your shipping address specified in your order.(for South Africa only)

If your order exceeds the value of R 1500.00 you will qualify for free delivery.(Maximum weight 2kg)

You need to ensure that you provide us with a valid delivery address, contact number and email address and choose the correct delivery address and delivery method during the checkout process.

Please note that orders will only be delivered during business days.

Delivery of orders to all major centers main centers which includes Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, East London, Bloemfontein and George.

Areas not listed as a main center are classified as remote areas and an additional delivery charge will be incurred. This is approximately R 80.00 – dependent on items ordered. For items that weigh more than 2 kilogram, the system will calculate the shipping fee automatically.

We will send you an email with tracking numbers when your order is handed over to our shipping partners for delivery for tracking your order.

You accept that, in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but that any person at the delivery address specified on your order signed for the delivery.

In the case of shop collections, we need prove that somebody, not necessarily you, collected your order from the shop. Unfortunately, proof -of-delivery records cannot be retained indefinitely and if a delivery has been dispatched by us and not reported missing by you within two months of us having dispatched it, the package will be deemed to have been delivered without us having to provide proof of delivery.

Should a delivery be returned to us as not deliverable, we will let you know and request you to make arrangements to either have the parcel collected from us or re-delivered to you. You authorize us to dispose of, or donate, the contents of parcels not collected within six months of such request being made.

Should you choose to collect your order or parts thereof from us, we will let you know once each parcel is ready for collection. You authorize us to dispose of, or donate, the contents of parcels not collected within six months of such notification being sent.

Should you receive a delivery where the contents of the package do not match the items listed on the dispatch note included in the package, you agree to notify us without delay and we will not be liable for shortages not reported within seven days of you having received the package

How to create an account?

To create an account go to my account section or on the order page. Fill in required data and then you can start to shop.

How to change my password?

I want to personally pick up my order?

You can pick up your order at Shop 18 Queens Mall Voortrekker Road Oudtshoorn, Monday to Friday between 10.00-17.00.

Please wait for confirmation from the sales department to confirm that the product is in stock.

Need help. How to contact sales support?

To manage messages efficiently, timely and targeted, please contact us at the phone number displayed on the site 044 272 3874 or use the contact form on the contact page. Feedback to any request, by phone or by e-mail, will be handled during normal business hours.

When is an order placed?

An order is placed with us only after you have clicked on the [Confirm order] button. Placing an item in your cart does not constitute an order and we cannot be held liable if the item is no longer available, or if the price has changed by the time the checkout process is completed. An agreement of sale comes into effect when either a credit card authorization is received from our payment processing partners, or a bank transfer is reflected on our bank statement. We reserve the right to cancel an order at any point in time without giving any reasons.